Eilpah

Terms of Service

Last updated: 12 October 2026 · Version T-2.0

These Terms of Service ("Terms") are an agreement between you and Eilpah, a learning service operated by in Uganda ("Eilpah", "we", "us"). They apply to the Eilpah Android app, the website and every related service. By creating an account or using Eilpah you accept these Terms, our Privacy Policy, our Children's Privacy Policy and our Cookie Policy. If you do not accept them, do not use the service.

1. What Eilpah is

Eilpah is an online learning service for the Ugandan secondary curriculum (Senior 1 to Senior 6). Verified teachers publish lessons, notes, quizzes and practice material and run live classes. Learners follow teachers, study by subject and topic, comment, and join live classes. You may use Eilpah in Uganda or in another country if you are studying the Ugandan curriculum.

Eilpah follows the National Curriculum Development Centre (NCDC) competency-based curriculum, but it is not an NCDC product and is not endorsed by NCDC, the Ministry of Education and Sports or the Uganda National Examinations Board (UNEB). Syllabus summaries are study aids, not official publications. Eilpah does not guarantee any examination result.

2. Who can use Eilpah

You must be at least 13 years old to have an account. Eilpah is not designed for children under 13 and does not knowingly accept them.
Learners aged 13 to 17 need the consent of a parent or guardian before the account is switched on. The Children's Privacy Policy explains how consent works and what a learner under 18 can and cannot do.
Teachers must be 18 or older and pass our verification checks before they can publish, go live or advertise.
Reviewers are appointed by Eilpah. Reviewer accounts cannot be created by sign-up.
You must give true, current details, including your date of birth and the country where you study, and keep them up to date.

3. Your account and security

Keep your password private and do not share your account. You are responsible for activity on your account.
Tell us at once at eilpah369@gmail.com if you think someone else has used your account.
We will never ask for your password by email, phone or message.
We may suspend or close an account that breaks these Terms, puts others at risk, or is required to be closed by law. Where it is safe and lawful, we will tell you why and how to appeal.

4. Plans, prices and payment

Some features are free after sign-in. Others (for example live classes beyond a trial, downloads, recordings and premium lessons) need a paid plan. The plans, what each includes and their prices are shown on the Plans page at the time you buy. The price you see is the total you pay, including VAT where VAT applies.
In the Android app, subscriptions and digital purchases are paid through Google Play and are also governed by Google Play's terms. Google Play handles the payment method, renewal and refund requests for those purchases.
On the website, payments are taken by our payment provider Flutterwave (MTN Mobile Money, Airtel Money and cards). A parent or guardian may pay for a learner.
Subscriptions renew automatically at the end of each period unless you cancel before the renewal date. You can cancel in Settings (website purchases) or in Google Play (app purchases). Cancelling stops future charges; you keep access until the end of the period you paid for.
We do not refund a period that has already started, except where a charge failed, was taken twice, or where the law or Google Play's refund policy requires a refund. Write to eilpah369@gmail.com with your receipt.
If we change a price, we will tell you at least 14 days before the new price applies to your next renewal.
Teachers' teaching, premium and advertising plans follow the same rules.

5. Teachers

Verification checks your identity, qualifications and (where we ask for it) a police certificate of good conduct. A verified badge means those checks were completed and recorded. It is not a government licence.
You may upload only material you created or have the right to share. You keep the copyright in your material.

You give Eilpah a non-exclusive, worldwide, royalty-free licence to host, store, copy, format, display and distribute it inside the service (including in search results, the study aid and recordings) for as long as it stays on Eilpah and for a reasonable time afterwards for backups and legal records.

Teacher earnings, if any, follow the Teacher Earnings Rules shown in the app at the time. Payouts need verified bank or mobile-money details and may be held for up to 14 days to cover refunds or fraud checks. You are responsible for your own taxes; we will deduct tax where the law requires it.
You must not contact learners privately outside Eilpah, ask learners for personal contact details, or meet a learner you know only through Eilpah without their parent or guardian's written agreement.
Adverts must be about your own teaching, must be honest and are marked Ad. Adverts are never shown to learners under 18.

6. Live classes and recordings

Learners join live classes with their microphone muted and camera off. A teacher may allow a learner to speak, or ask a learner to turn on their camera; the learner can say no.
A teacher may record a live class. A clear recording sign is shown to everyone while recording is on. A recording may be uploaded to the teacher's Vfeed so learners can watch it again inside Eilpah. Learners cannot download recordings.
You must not record, screenshot or re-share a live class or recording outside Eilpah.
A parent or guardian may ask for a recording that shows their child to be removed by using Report or by writing to eilpah369@gmail.com.

7. Rules for everyone

You must not:

post or send anything abusive, threatening, hateful, sexual, or harmful to children; any child sexual abuse material will be removed, the account closed and the matter reported to the authorities;
harass, bully, impersonate or deceive anyone, or collect other users' personal data;
upload another person's identity documents, or content you do not have the right to share;
cheat in assessments, post leaked examination material or help others to do so;
try to get around our security, access accounts or data that are not yours, probe or overload our systems, or copy the service with bots or scrapers;
use Eilpah for scams, spam or advertising, except teacher adverts through the advertising plan.

Use Report on any post, comment, profile or live class to tell us about a problem. Reports are reviewed by our reviewers. Serious safety matters lead to immediate removal and, where appropriate, a report to the police or another authority.

8. Content and the study aid

Only the author of a post can edit it. A teacher may delete their own posts. Reviewers and administrators may remove any content that breaks these Terms.
The study aid answers only from teachers' material on Eilpah and shows which teacher it came from. It can be wrong. It is not an examination authority; check important answers with your teacher.
Lesson links shared outside Eilpah open the lesson inside Eilpah; access still depends on your plan.

9. Availability and changes

We provide Eilpah with reasonable care and skill. We cannot promise that it will always be available or error-free, or that live video will work on every network. We may change or stop features; if a change materially reduces what you paid for, you may cancel and ask for a fair refund of the unused part.

10. Responsibility

Nothing in these Terms limits any right you have under Ugandan consumer law or any liability that cannot legally be limited, such as liability for fraud or for death or personal injury caused by negligence. Otherwise, Eilpah is not responsible for indirect or unforeseeable losses, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Closing your account

You can delete your account at any time in Settings › Account › Delete account, or on the web at the account deletion page linked from the website footer. Deleting the account does not cancel a Google Play subscription; cancel it in Google Play first. We delete or anonymise your data as described in the Privacy Policy.

12. Changes to these Terms

We may update these Terms. If a change is important, we will tell you in the app or by email at least 14 days before it takes effect. The date at the top shows the latest version.

13. Law and disputes

These Terms are governed by the laws of the Republic of Uganda, including for learners who use Eilpah from another country. Please contact us first so we can try to resolve any complaint. If we cannot, the courts of Uganda will decide the dispute. If you live outside Uganda, you keep any protections that the law of your country gives you and that cannot be excluded.

14. Contact

Eilpah, operated by , Kampala, Uganda. Email: eilpah369@gmail.com.