Children's Privacy Policy

Last updated: 12 October 2026 · Version C-2.0

This policy is for learners aged 13 to 17 and their parents or guardians. In Uganda, the Data Protection and Privacy Act protects the personal data of children (people under 18) and requires the consent of a parent or guardian. It adds to our Privacy Policy.

For learners: the short version

• You need a parent or guardian to agree before your account works.
• Other learners cannot see your name or school in any list of learners.
• You can read lessons, comment on teachers' posts and join live classes. You cannot publish posts, go live or send private messages.
• You will not see adverts.
• In a live class your microphone starts muted and your camera stays off. The teacher can let you speak or ask you to turn on your camera; you can always say no.
• If anything online worries or frightens you, tap Report and tell an adult you trust.

1. Age and consent

Children under 13 cannot have an account. When someone aged 13 to 17 signs up, they enter their parent or guardian's details. We send the parent or guardian a consent request by email with a code or link. The account stays switched off until the parent or guardian confirms and a Eilpah reviewer or the administrator approves it. If consent is not given within 14 days, we delete the details. We record the consent version, date and time. Approval is not a payment.

A parent, legal guardian, or a school administrator or teacher acting for the school with the parent's knowledge may give consent. We may ask for proof of the relationship.

2. What we collect about a child

• The learner's name, date of birth, class/level, school, country, subjects and progress, comments and study-aid questions.
• The parent or guardian's name, relationship, email and phone number, and the consent record.
• We do not collect a phone number from learners under 18 and we do not ask children for identity documents.

3. What we do and do not do

• We use the data only to provide learning, keep the child safe and send reports to the guardian.
• We never sell children's data, never show adverts to learners under 18, never use their data for marketing, and do not use analytics cookies on their accounts.
• Learners under 18 are hidden from the learners registry and from search. Teachers see only the learners in their own live classes and those who comment on their posts.
• Teachers cannot message learners under 18 privately. All contact happens in public comments or in live classes, which are logged.

4. Live classes and recordings

Learners join muted with cameras off. A teacher may allow a learner to speak or ask for the camera, and the learner may refuse. A recording sign is shown when a class is recorded. A recording may be posted in the teacher's Vfeed for learners to watch inside Eilpah; it cannot be downloaded. Classes that include learners under 18 may be recorded for safeguarding and, if not posted, are kept for 90 days unless needed for a safety report. A parent or guardian can ask for any recording that shows their child to be removed by using Report or by writing to eilpah369@gmail.com.

5. The parent or guardian's controls

• Receive a weekly report of classes attended, lessons viewed and quiz results (can be turned off).
• See and correct the child's details, and ask for a copy of the child's data.
• Withdraw consent at any time, in the app or by email. The account is then closed and the data deleted as described in our Privacy Policy.
• Ask us to remove a comment, recording or any content involving the child.

6. Safety

Teachers are verified before they can teach, and we may require a police certificate of good conduct. Reports are reviewed by trained reviewers. We remove harmful content and accounts quickly and report child sexual abuse material and other serious concerns to the police and other authorities. Read our Child Safety Standards on the website.

7. Contact

Parents, guardians and learners can write to eilpah369@gmail.com. You can also complain to the Personal Data Protection Office (pdpo.go.ug).